This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website, app, you consent to the practices described in this Privacy Policy.

Our Privacy Policy applies to all bigbag e-commerce services offered by Ramz Al Oula whether accessed via our website at Big Bag, or any associated mobile applications published in Google Play store and Apple App Store.

Information you provide to us: We collect information you provide to us when you create an account, place an order, subscribe to our newsletter, or contact us etc.

Information We Collect

We collect several different types of information about our users, including:

1. Personal Information

   • Full Name

   • Billing address

   • Delivery address

   • Email address

   • Phone number

   • Payment information (including credit card numbers)

2. Automatically Collected and Non-Personal Information

   • Usage Information: We collect information about how you interact with the app, including the Internet Protocol (IP) address, Browser type, Operating system, Language preferences, Date and time of visit

   • Device Information: We collect information about your device, including its type, operating system, and unique identifiers.

3. Location Information

   • When you use the app, we use GPS technologies to gather and store your location data with your consent in order to facilitate deliveries.

How We Use Your Information

We use the collected information for the following purposes:

You can register as a buyer or vendor and use the Services if you meet the following requirements:

• Provide you with the products and services you request

• Process your orders

• Send you transactional sms, emails, such as order confirmations and delivery updates

• Send you marketing emails, sms and notifications with your consent

• Improve the Site and our services

• Personalization: To customize your experience and improve our services.

• Communications: To send order updates, promotional offers, and other relevant information.

• Analytics: To analyze usage patterns, troubleshoot issues, and improve the app

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share information with trusted third parties who assist us in operating the app, conducting our business, or servicing you.

We share your information with our last mile delivery agents and third-party service providers who help us operate the Site and deliver our products and services.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Security

We implement a variety of security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Choices

You may choose not to provide certain information, but this may limit your ability to use certain features of the app.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may also contact Us to request access to, correct any personal information that You have provided to Us.

You can review and update your account information in the user profile page in app or web.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the app and website.

We will let you know prior to the change becoming effective and update the 'Last updated' date at the top of this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, You can contact us:

By e-mail Info

By visiting our contact us page Contact Us