This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website, app, you consent to the practices described in this Privacy Policy.

Our Privacy Policy applies to all bigbag e-commerce services offered by Ramz Al Oula whether accessed via our website at www.bigbag.com.sa, or any associated mobile applications published in Google Play store and Apple App Store.

Information you provide to us: We collect information you provide to us when you create an account, place an order, subscribe to our newsletter, or contact us etc.

Information We Collect

We collect several different types of information about our users, including:

1. Personal Information

   1. Full Name
   2. Billing address
   3. Delivery address
   4. Email address
   5. Phone number
   6. Payment information (including credit card numbers)

2. Automatically Collected and Non-Personal Information

   1. Usage Information: We collect information about how you interact with the app, including the Internet Protocol (IP) address, Browser type, Operating system, Language preferences, Date and time of visit
   2. Device Information: We collect information about your device, including its type, operating system, and unique identifiers.

3. Location Information

   1. When you use the app, we use GPS technologies to gather and store your location data with your consent in order to facilitate deliveries.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share information with trusted third parties who assist us in operating the app, conducting our business, or servicing you.

We share your information with our last mile delivery agents and third-party service providers who help us operate the Site and deliver our products and services.

1. Law enforcement

   1. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

2. Business Transactions

   1. If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.